Terms & Conditions


Sales

Aroha Textiles wraps are available for sale worldwide, except for the United States of America and Canada. This is due to our insurance restrictions.

If you have won the right to purchase a wrap through any of our competitions, you must pay your invoice within 24 hours. Failure to pay will result in your wrap being reissued to another entrant. Failure to pay an invoice may also mean that you are ineligible for any future entries.

Change of Mind - Stockings. Please ensure that during stockings, in the online shop, that you do not purchase a size that you are unwilling to pay for. Due to the large volume of orders going through our platform, Aroha Textiles will not make any changes to wrap sizes due to change of mind. This applies to both wrap size and shoulder type on ring slings where applicable. Also note that there is a re-stocking fee of 18% if you choose to cancel your online order or you can choose to have store credit with Aroha Textiles.

Any item that has been altered in any way will not, under any circumstances, be accepted for return or exchange. The term “altered” is defined as including, without limit, dyeing, and fabric additions or removals made after purchase.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs: the product is not available/in stock (any payments will be refunded); your billing information is not correct or not verifiable; your order is flagged up by our security systems as an unusual order or an order susceptible to fraud; your bank transfer payment (Echeque) is not received within 12 calendar days after acceptance of your order; we have reason to believe that you are a reseller; there was an error in the price quote; we could not deliver to the address provided by you; or for any other reason.

Aroha Textiles may also refuse purchases or participation in draws where the purchaser has engaged in behaviour that has caused administrative, financial or personal disruption to the company outside of expected activity. Disruptive activity includes attempting to purchase items on behalf of a person who has been refused purchase.

Colour

We try to provide our customers with photographs that most accurately display the colours of our wraps. However, due to the varying colours of computer monitors, we cannot ensure the accuracy of our images compared to the real product. Please contact us if you are unhappy with the colours of your wrap upon receipt of the product.

Whilst we make every effort to ensure that rails are sewn continuously and neatly, some minor cosmetic flaws may occur due to bobbin changes. We stress these cosmetic flaws are exactly that and will not affect the safety of your wrap.

Delivery

We shall deliver only to the address given when processing through checkout, regardless of any requests to deliver to an address different from the one given. For draw entries, we will only ship to the address on the account. This is to protect both us as suppliers, and you as customers. We aim to dispatch your product(s) within 5 business days of the receipt of payment. Tracking details will be emailed to you. All parcels are Sign on Delivery, and sent express through Australia Post and our international customers have their purchases sent through Pack and Send.

Aroha Textiles will not pay for damages or losses that:

are not caused by our business or the goods we supplied relate to something independent of our business and outside our control, after the goods left our control.

Where an item is damaged or lost prior to delivery, Aroha Textiles will initiate an investigation through the delivering party (e.g. DHL).  Aroha Textiles will take reasonable steps to ensure that any investigations are concluded promptly. Any reimbursements or substitutions for lost or damaged items will only be provided following the conclusion of an investigation undertaken by the delivering party. Where fault is found with the delivering party, Aroha Textiles will pass on the full amount of any reimbursements.

Where fault is found with Aroha Textiles, customers will be offered a repair (if possible). If repair is not an option, customers will be offered a replacement (if available). Where a replacement item is not available, financial reimbursement will be provided equal to the purchase price of the goods, together with initial delivery costs. In order to be provided one of these remedies for a damaged item, Aroha Textiles requires the return of the item and will pay for return postage costs.

You are asked to examine your wrap as soon as reasonably possible after delivery. Should you find any defect in the quality or condition of the goods, you must cease use and contact us immediately. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Returns

You have a period of 14 days from receipt of the products to return them to us, at your cost, and receive a full refund of the purchase price not including return shipping costs. You must return the product in original undamaged condition, unused and in the original packaging. Please contact us at hello@arohatextiles.co.nz as soon as possible if you wish to return your item stating your Paypal address used to purchase the item, as well as the name of the item, and your name and country of residence. If your reason for returning the product is due to a fault in the item, please contact us immediately. We ask all customers to check their item thoroughly at the time of receiving your package. Aroha Textiles is not responsible for any damage post washing your carrier.

We refund payments via the method you originally paid by. For credit card refunds, this can take up to 10 days.

Copyright

All products sold on this website, including the design, artwork and intellectual property of the products is copyright of Aroha Textiles. © 2016. Please seek written permission if you wish to use one of our photographs.

Security and Privacy

Our ecommerce platform is Shopify, one of the most secure and widely used platforms available in the world today.

Each order is checked, one by one by our accounts department before processing. This reduces the possibility of credit card fraud.

Credit card details stored on Stripe, once entered, are hidden from view. Credit cards can therefore only be used within the Stripe environment.

What does this mean?

This means that when you order a product from our website, you can rest assured that very strong security checks have been put in place to make sure that your details will not fall into the wrong hands.

Protecting Your Privacy

Aroha Textiles respects your right to control how information held on your behalf is used. The integrity of personal information is important to us and we are fully committed to protecting everyone's right to privacy. The only information collected from visitors to our website is that which is provided to us on a voluntary basis. We do not use cookies and we do not sell or rent any information captured or voluntarily submitted on this website.

Definition

Personal Information is defined as information about an individual, whether fact or opinion, by which that individual can be ascertained. The New Zealand Privacy Act, as it applies to the private sector, commenced on 17 May 1993.

Collection of information

Aroha Textiles will only collect personal information that is necessary for one or more of its activities and only by lawful and fair means. It will only collect information about an individual from that individual.

Customers

The following information is collected about our customers:

Contact details Credit card or Paypal details - but we do not retain credit card details in Aroha Textiles’s system Transaction history

This information is used to:

Fulfil your orders Create invoices

Use and disclosure

Aroha Textiles will not use or disclose personal information about you for a purpose other than the primary purpose of collection. You have the right to access/change/delete the personal information held. Please contact us hello@arohatextiles.co.nz to update details or to unsubscribe from any future contact. 

Data security

Aroha Textiles will take reasonable steps to protect the personal information it holds from misuse, loss and unauthorised access, modification or disclosure.

Contact us

Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information described in this statement. You may send us an e-mail at hello@arohatextiles.co.nz or write to us at P.O Box 15-595, New Lynn, Auckland 0640, New Zealand.  Aroha Textiles is a New Zealand owned and run business.